More guests through accessibility
Did you know that according to studies, in 2020 guests with reduced mobility will book 468 million overnight stays? But accessibility is still not self-evident and often implemented only poorly or lovelessly. Rarely is it actively marketed. Use your barrier-free offer to your competitive advantage now.
Accessibility has long since become more of an issue not only for guests with wheelchairs, but also for older guests who want to sit in the shower or have more security using handholds. Already 29 million people with reduced mobility within the EU are booking barrier-free accommodation, plus 46 million older people, for whom accessibility is becoming increasingly important. Double the numbers, because these people travel accompanied.
Make it easy for new and loyal guests to find and use your offer!
With my, in the truest sense of the word, lifelong experience in a wheelchair (apart from the time in the stroller) and numerous journeys with challenges, I offer you my in-depth know-how from the field and entrepreneurially reasonable solutions:
The contradiction of theory and practice is particularly evident in (allegedly) accessibility. What good is an ÖNORM B 1603, for example, if housekeeping places the towels out of reach? Often this "small stuff" makes guests feel unappreciated but is easy to improve. With my eye for detail I advise you from the perspective of a guest in a wheelchair:
- When designing and planning a new hotel
- In the preopening phase
- Before renovation and redesign
- Joint inspection and personal feedback on site
Do you really feel comfortable as a guest with limited mobility? Only when staying overnight in your house, or visiting the bar or the restaurant, a significant feel-good factor for your guests can be assessed additionally: your employees' service. How do they encounter guests in a wheelchair? How flexible do they respond to questions?
- Calls or mails concerning your barrier-free offer
- booking process
- Mystery Guesting
Your employees experience their own offer and service from the point of view of a guest in a wheelchair, because they check in while sitting in a wheelchair, test the accessibility and especially your barrier-free rooms. The workshop "The Other Side - An Workshop Experience in a Wheelchair", carried out by me for universities and companies for many years, has been specially adapted for the hotel industry. It provides a memorable change of perspective that leads to simple but important improvements to your accessibility. Uncertainties in the meeting with guests with reduced mobility are reduced, the perception sharpened - towards all guests. It is a hands-on workshop that is always embraced with enthusiasm and individually tailored to your house.
Your hotel on roomchooser
I developed roomchooser based on my personal experiences as a wheelchair traveler. Requirements for accessibility are very individual and required information about accessible hotel rooms are often difficult to get - and not always correct. roomchooser is your key to a still underestimated target audience. With your free entry you increase your occupancy rate and the guets satisfaction. They already see their room in advance and know that they will get along well and enjoy the stay with your hotel.
- Basic entry - free, 10% commission
- Superior entry - on request